No Refunds or Exchanges on New or Demo Items.
10-Day Return Privilege on Used Items if Paid by check. 
15% Restocking Fee Applies to Credit Card Orders.

Repair Center:

Rollei Hensel Service
Buil 8 Unit 68
1275 Bloomfield Ave.
Fairfield, NJ 07004
973-244-9662

Warranty:

New bodies and lenses have a 2-Year USA & International Warranty. All Accessories 1-Year. Demo/New items have 1-Year.
90-Day On Used.

Payment:

US buyers: Visa/MC/AmEx/Dinners/Wire/Check/ MO
International: Wire/Int MO, AmEx, Diners.

Shipping:

Items to US and Canada will be shipped by UPS ground unless otherwise requested and paid for. Flat Rate UPS Express to Europe $140.00 for up to 10kg Box.
Duties and Taxes are the sole responsibility of the buyer. Please email us to find out to which destinations we will not ship.

Trades:

Please email us the list of your trade-in items along with detailed description and photographs, if possible.